Philippines staffing guide
A Weekly Quality Sample
A sample plan that checks routine, exception, and corrected work against the same evidence standard.
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Why this control matters
A Weekly Quality Sample is a record, not a reminder to be careful. It shows what the team checked, who owned the next step, and what remained open before the client acted. The control matters because the reviewer samples only easy work and repeats the same defect in complex tasks.
Open the governing record
Start with the sample record and correction log. Record the source, the version or date observed, the owner, and the field the evidence supports. Save the original rather than retyping it into a summary. The assistant prepares and checks the record; the account owner keeps the decision that changes a client commitment, a payment, a schedule, or access.
Where the handoff breaks
The predictable failure is this: the reviewer samples only easy work and repeats the same defect in complex tasks. It becomes expensive when the next owner cannot tell whether the item is a request, an approval, or a correction. Use one status set: ready, exception, approved, and closed. A status without an owner and a date is only a label.
A worked outsourced example
The sample includes one ordinary report, one exception, and one corrected item. Each records the source and the reviewer. The point is not the specific number. It is that the record shows the original state, the change, the reviewer, and the confirmation in one place. Review the example with the person who owns weekly quality sample. If they cannot explain the close condition from the record alone, the control is not finished.
Weekly review and stop rule
Sample one ordinary item, one exception, and one recently corrected item. Track completeness and the age of what remains open. Count errors by rule rather than by person. When the same gap appears twice, fix the form, the routing rule, or the source map before coaching the same operator again.