Philippines staffing guide
Shift Handoff
A written control for shift handoff in offshore assistant teams.
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Why this control matters
For outsourced assistant operations, Shift Handoff is a written record. It shows the source, owner, and close.
Open the record
For Shift Handoff, record the source, date, owner, and next action. The assistant prepares and routes.
A worked example
A team applies Shift Handoff to an ordinary item and records the change, the reviewer, and the confirmation.
Close and review
For Shift Handoff, close when the source, approval, action, and destination evidence agree. Sample one ordinary item and one exception each week.