Philippines staffing guide
Quality Sample
A written control for quality sample in offshore assistant teams.
Published · 8 minute read
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Why this control matters
For outsourced assistant operations, Quality Sample is a written record. It shows the source, owner, and close.
Open the record
For Quality Sample, record the source, date, owner, and next action. The assistant prepares and routes.
A worked example
A team applies Quality Sample to an ordinary item and records the change, the reviewer, and the confirmation.
Close and review
For Quality Sample, close when the source, approval, action, and destination evidence agree. Sample one ordinary item and one exception each week.