Philippines staffing guide
Knowledge Base Update
A written control for knowledge base update in offshore assistant teams.
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Why this control matters
For outsourced assistant operations, Knowledge Base Update is a written record. It shows the source, owner, and close.
Open the record
For Knowledge Base Update, record the source, date, owner, and next action. The assistant prepares and routes.
A worked example
A team applies Knowledge Base Update to an ordinary item and records the change, the reviewer, and the confirmation.
Close and review
For Knowledge Base Update, close when the source, approval, action, and destination evidence agree. Sample one ordinary item and one exception each week.