Philippines staffing guide
Escalation Owner
A written control for escalation owner in offshore assistant teams.
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Why this control matters
For outsourced assistant operations, Escalation Owner is a written record. It shows the source, owner, and close.
Open the record
For Escalation Owner, record the source, date, owner, and next action. The assistant prepares and routes.
A worked example
A team applies Escalation Owner to an ordinary item and records the change, the reviewer, and the confirmation.
Close and review
For Escalation Owner, close when the source, approval, action, and destination evidence agree. Sample one ordinary item and one exception each week.