Philippines staffing guide
Backup Coverage
A written control for backup coverage in offshore assistant teams.
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Why this control matters
For outsourced assistant operations, Backup Coverage is a written record. It shows the source, owner, and close.
Open the record
For Backup Coverage, record the source, date, owner, and next action. The assistant prepares and routes.
A worked example
A team applies Backup Coverage to an ordinary item and records the change, the reviewer, and the confirmation.
Close and review
For Backup Coverage, close when the source, approval, action, and destination evidence agree. Sample one ordinary item and one exception each week.